Frequently Asked Questions

On this page you will find our FAQs. We will update this list in response to your feedback and common queries.  

If you are unable to find the answer you are looking for, please click here to see how you can contact us for further support. 

Wi-Fi hotspot

Q. What is Wi-Fi hotspot?
A. Wi-Fi hotspot lets you connect your laptop, tablet and other devices to an in-car internet hotspot provided by an external SIM card.

Q. What type of SIM card / data plan do I need?
A. You will need to purchase a Mini SIM card (2FF, 25 x 15 mm) with a suitable data plan; we recommend using a SIM card with a flat rate data connection. For the fastest internet speed, use a 4G*/LTE SIM card if available.
In all countries, except USA, you can purchase the SIM card from any network provider. In USA, you will need to purchase a SIM card that uses AT&T network only.

Note: If the SIM card supports phonecalls as well as data, you can choose to use it for both functions.
*In China, Bentayga and Mulsanne only support a 3G connection

Q. Where do I insert the SIM card?
A. You will need to insert the SIM card into the SIM card slot which is located in the Media Drive in your glovebox.

Q. How do I insert the SIM card?
A. When inserting the SIM card make sure that the missing corner is front left and the chip is facing downwards.

Q. How do I know that the data connection is active?
A. Once an active data connection is established, the connectivity symbol is displayed on the Infotainment touchscreen. If there is no active data connection then the symbol will have a line through it.

Q. What if I am unable to establish a data connection?
A. If you are unable to establish a data connection, please check the following:
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card has sufficient data allowance available (where applicable)
• SIM card's access point settings are configured correctly (e.g. correct network provider selected)

Q. How many devices can I connect?
A. You can connect up to 8 devices at one time.

Apple CarPlay™

Q. What is Apple CarPlay?
A. Apple CarPlay is a technology for the display and handling of certified Apple iOS® smartphone apps through the vehicle's Infotainment touchscreen. For more information on supported apps, please visit www.apple.com/ios/carplay

Q. How do I use Apple Car Play?
A. Simply connect your iPhone™ to the car using the Lightning™ Cable supplied with your device. Once you have done this, an authorisation prompt will appear on the vehicle's Infotainment screen which you will need to read and accept in order to continue.

Q. Where is the USB port located?
A. USB port locations:
• Bentayga, Continental GT- in the armrest storage compartment
• Mulsanne - in the glove box
Note: The USB port in the media drawer will only provide iPod™ functionality.

Q. Does my iPhone support Apple CarPlay?
A. For availability of Apple CarPlay by country, please visit www.apple.com/ios/feature-availability

Q. Which iPhones are compatible?
A. Only iPhone 5 onwards and iOS 7.1 or higher are compatible with this technology.

Q. Do I need to install any software on my iPhone?
A. No, just plug your iPhone into the CarPlay supported USB port. In some vehicles you can only use USB port 1.

Q. Does my iPhone screen have to remain permanently 'on'?
A. No. When using Apple CarPlay, the apps continue to run on the iPhone and are only displayed on the touchscreen of your vehicle. After a short while, your iPhone will switch into standby mode (for energy saving reasons) but the apps will still remain operational via the vehicle touchscreen.

Q. Can I use the virtual assistant, Siri™, with Apple CarPlay?
A. Yes, as long as the app you are using supports the voice-command operation. Siri can be activated by a long press on the voice command button on your steering wheel.

Q. Will all of my apps be mirrored on the vehicle infotainment touchscreen?
A. For safety reasons, only certified apps are available and operable while driving. The decision to release apps for CarPlay is controlled by Apple and the developers according to legal requirements.

Q. Is it possible to link smartphones other than Apple with this technology?
A. No, currently only Apple CarPlay is supported.

Q. How much does Apple CarPlay cost?
A. The Apple CarPlay technology is included with the My Bentley service offering at no additional cost.

Google Earth™

Q. What is Google Earth*?
A. Google Earth uses satellite imagery to enhance the appearance of the navigation map.
* Google Earth will no longer be offered on any new vehicles from May 2018. However, it will continue to be available on existing vehicles until the end of 2020

Q. Can I retrieve uploaded satellite images without an active data connection?
A. Yes, once they have been downloaded, satellite images are stored temporarily in a buffer and can also be used offline. The buffer is designed to provide service when connection is lost, and is not long term data storage.

Q. Can I use Google Earth while driving?
A. Yes, you can use the navigation system with Google Earth satellite imagery while driving.

Q. What if Google Earth isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

Online search

Q. What is the Online search service?
A. Online search lets you look up a specific location using the My Bentley app or from within the vehicle and set it as a destination in the Navigation system. It works in the same way as a Google™* internet search, with the ability to find unusual destinations using the free text field.
* In China, the Online search provider is AutoNavi 

Q. Where does the search data come from?
A. This service is powered by an external provider, Google*.
* In China, the Online search provider is AutoNavi

Q. What type of information is available?
A. Online search provides up-to-date information including name; address; telephone number; opening times; website; customer reviews; images; star rating and distance to destination.
Note: Availabilty of information depends on the level of data held by Google / AutoNavi.

Q. Can I import a custom destination?
A. No, this is not possible. However, you can search and save destinations using the My Bentley app; when searching for a point of interest in the app, use the Add to "App destinations" icon to add it your list of saved locations; all destinations saved in the app will become available in your vehicle whilst the My Bentley app is connected.

Q. What if Online search isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

Real-time traffic information (RTTI)

Q. What is the Bentley Real-time traffic information service?
A. Real-time traffic information gathers the most up-to-date information on traffic flow and integrates it into the Navigation system.

Q. Where does the traffic data come from?
A. The traffic information is supplied by an external service provider. The data is compiled using anonymous movement profiles of mobile phones, smartphones with online navigation apps and online navigation systems. A certain number of mobile phones and navigation devices must transmit data in order for the traffic situation to be analysed. Only then can a meaningful picture of the traffic situation be obtained. Information from road sensors, traffic control centres and accident reports is also used.

Q. How up-to-date is the information? Will the dispersion of traffic jams also be displayed?
A. Traffic data in this system is updated at least every five minutes. Dispersing congestion is also taken into account and the flow information adjusted accordingly so the driver is always kept up-to-date.

Q. How does it differ from conventional TMC data?
A. RDS -TMC data (Radio Data System - Traffic Message Channel) is received over FM broadcast and is based on traffic reports from automobile clubs, traffic control centres and the police.
TMCpro (Germany) and other FM broadcast paid TMC providers e.g. InfoBlu (Italy) also use additional information such as data from inductive loops in the tarmac, sensors attached to bridges and fleet vehicles.
Compared to Real-time traffic information, both systems experience considerable delays and are only updated every 30 minutes. Additionally, they do not report dispersion of congestion, this just disappears after a certain amount of time.

Q. What do the various road colours on the map mean?
A. When Real-time traffic information is active, the roads on your route will be overlayed in red, amber or green according to the level of congestion:
Red - Heavy traffic
Amber - Moderate traffic
Green - Normal traffic

Q. What if Real-time traffic information isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected) 

Fuel info

Q. What is the Fuel info service?
A. Fuel info lets you search for fuel stations in your local area, on route or at your destination; the results will only display locations which supply your vehicle's fuel type.

Q. Where does the data come from?
A. This service is powered by external providers, OpisNavx (Europe) and Inrix (North America) . Bentley are not responsible for disruptions in service due to temporary unavailability of supplier data.

Q. What if Fuel info isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

News

Q. What is the News service?
A. News gives you access to various news feeds through the Infotainment touchscreen. During a drive, the news can be read to you using the read-out function.

Q. Where does the data come from?
A. This service is powered by external providers, AFP (Europe/North America) and Xinhua (China). Bentley are not responsible for disruptions in service due to temporary unavailability of supplier data.

Q. What if News isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

Weather

Q. What is the Weather service?
A. Weather provides forecasts for your current location including temperature, rain probability and cloud coverage. If route guidance is active, it will also provide forecasts for your destinations and any additional stopovers.

Q. Where does the data come from?
A. This service is powered by external providers, MeteoGroup (Europe/North America) and Xinhua (China). Bentley are not responsible for disruptions in service due to temporary unavailability of supplier data.

Q. What if Weather isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

Personal navigation assistant (China only)

Q. What is Personal navigation assistant?
A. Personal navigation assistant connects you to a dedicated Bentley call centre who will help you to find a destination/s of your choice e.g. restaurant, hotel.

Q. How do I use Personal navigation assistant?
A. You will need to provide the operator with some relevant search criteria or the name of the destination you are looking for. Once the operator has found the desired location they will send the directions directly to the Navigation system.

Q. How many different destinations can I request?
A. You can request up to a maximum of 5 different locations to be sent to the Navigation system.

Q. What if Personal navigation assistant isn't working?
A. If this service is not working, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card (voice and data) / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

Map update

Q. What is the Map update service?
A. Map update will notify you when an updated road map is available for your region. Alternatively, you can manually request an update for a country or region that you are travelling to.

You can continue using the Navigation system while the new map downloads in the background. You will receive a notification once the map is fully downloaded and ready to use.

Q. Can I update maps for a different country?
A. Yes, if you are travelling to a different country or region you can check to see if an updated road map is available.
You can continue using the Navigation system while the new map downloads in the background. You will recieve a notification once the download is complete.

Q. What if my map download has stopped?
A. If your map download has stopped, please check the following:

• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card / tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)

Note: Once the download is finished, you will need to park up for a short while and perform an ignition cycle to allow the installation to complete. 

Private eCall

Q. What is Private eCall?
A. Private eCall connects you to a Bentley Emergency Call Centre whose staff are trained to assist you in a crisis. The call is activated automatically, for example, if your airbags are triggered or manually by pressing the SOS button in the roof console.
Your location and vehicle information will be transferred to the call centre, helping them to organise the required emergency support.

Q. When should I use the SOS button?
A. You should press the SOS button if you are involved in an accident where Private eCall has not been activated automatically. It can also be used in situations where you require emergency assistance, for example, if you witness a road traffic accident or a passenger in your vehicle is critically ill.

Q. Do I need my mobile phone in the vehicle to use Private eCall?
A. Private eCall works off an embedded SIM card installed within the vehicle. This means that the service will work regardless of whether you have your smartphone with you.

Q. Will Private eCall work when I am abroad?
A. Yes, Private eCall will work even if you are abroad. 

Roadside assistance call

Q. What is Roadside assistance call?
A. Roadside assistance call connects you to your local Bentley Roadside Assistance provider. The call is activated manually by pressing the roadside assistance button in the roof console.

Q. When should I use Roadside asssitance button?
A. You should press the roadside assistance button if your vehicle breaks down or if a warning light appears on the dashboard and you are unsure of the cause.

Q. Do I need my mobile phone in the vehicle to use Roadside assistance call?
A. Roadside assistance call works off an embedded SIM card installed within the vehicle. This means that the service will work regardless of whether you have your smartphone with you.

Q. Will Roadside assistance call work when I am abroad?
A. Yes, Roadside assistance call will work even if you are abroad. 

Stolen vehicle finder (USA, Canada & China only)

Q. What is Stolen vehicle finder?
A. Stolen vehicle finder puts you in touch with a Bentley dedicated Stolen Vehicle Tracking Call Centre who will attempt to locate and recover your vehicle as quickly as possible using the latest tracking technology.

Q. What do I do if my vehicle has been stolen?
A. If your vehicle has been stolen you will need to call the police to obtain a crime reference number. You can then contact the Stolen Vehicle Tracking Call Centre on the following telephone number:

North America: +1 669 210 8203
China: 400 0176 819

The call centre will ask you to confirm your details in order to verify your identity; you will also need to provide a valid crime reference number and your Vehicle Identification Number (VIN). If authentication is successful the call centre will begin tracking your vehicle and will liaise directly with local police to try and recover it.

Q. What if I do not know my Vehicle Identification Number (VIN)?
A. If you do not know your VIN you can request this from the police (by providing your vehicle registration number) once they have confirmed your identity.

Q. Will Stolen vehicle finder reduce my insurance premium?
A. No, this service is not recognised by insurance companies.

General

Q. How do I set up a data connection in the vehicle?
A. You can set-up a data connection by inserting a SIM card into the SIM card slot which is located in the Media Drive in your glovebox or by tethering data from your smartphone.

You will need to configure the data connection to allow the in-car services to access the internet.

Q. How do I configure the data connection?
A. From the Infotainment home page select Phone > Options > Data connection settings.

Ensure the data connection is On and select Online services to allow the in-car services to access the internet.

Q: How do I tether my smartphone?
A. From the Infotainment home page select Phone > Options > Phone settings > Wi-Fi settings > Enable tethering > Tethering.

A list will appear which displays the visible Wi-Fi networks. Select your smartphone's network name and enter the password (the password is set by the smartphone that is providing the tethered connection). 

Q. How much do the My Bentley services cost?
A. The My Bentley services supplied with your vehicle are inclusive for 3 years at no additional cost, except for Private eCall which is provided for 10 years at no additional cost. If new services become available these may be offered, and some may be chargeable.

Q. What happens to the My Bentley services after 3 years?
A. You will be notified beforehand that your service licences are due to expire. You will need to contact your local Retailer to find out the available renewal options.

Q. How do I check the expiry date of my service licences?
A. You can check the licence expiry dates through the Infotainment touchscreen under the My Bentley menu. From the My Bentley homepage select the Options icon > Licence information.

Q. Can I get the My Bentley services on all Bentley vehicles?
A. No, the My Bentley services are only available on selected models. Please click here for more information.

Data Protection

Q. What happens to my data if I sell my vehicle?
A. We advise that you clear all personal data from the vehicle, such as contacts, destinations, etc. before selling your vehicle.

Q. Where can I find and read the General Terms & Conditions and Privacy Statement?
A. Legal information is available to view here.

Q. What is Privacy mode*?
A. Privacy mode is an option which allows you to restrict the transmission of data from your vehicle except for use of the emergency telephony services: Private eCall, Roadside assistance call and Stolen vehicle finder.
* Only available on Bentayga 19MY

Q: How to activate / deactivate Privacy mode?
A. You can activate / deactivate Privacy mode through the Infotainment touchscreen under the My Bentley menu.
From the My Bentley homepage select the Options icon > Privacy mode > Activate / Deactivate privacy mode.