Bentayga FAQs
On this page you will find our Bentayga FAQs. We will update this list in response to your feedback and common queries. For information on availability by model, please see Service Availability.
If you are unable to find the answer you are looking for, click here to see how you can contact us for further support.
Q. What is Wi-Fi hotspot?
A. Wi-Fi hotspot lets you connect your laptop, tablet and other devices to an in-car internet hotspot provided by an external SIM card.
Q. What type of data plan do I need?
A.
New Bentayga:
Click here to register for an account and purchase a data plan through our mobile network partner website.
Q. How do I know that the data connection is active?
A. Once an active data connection is established, the connectivity symbol is displayed on the Infotainment touchscreen. If there is no active data connection then the symbol will have a line through it.
Q. What if I am unable to establish a data connection?
A. If you are unable to establish a data connection, please check the following:
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Sufficient data allowance available (where applicable)
Q. How many devices can I connect?
A. You can connect up to eight devices at one time.
Q. What is Apple CarPlay®?
A. CarPlay® is a technology for the display and handling of certified Apple® iOS smartphone apps through the vehicle's Infotainment touchscreen. For more information on supported apps, please visit www.apple.com/ios/carplay.
Q. How do I use CarPlay®?
A. Simply connect your iPhone® to the car wirelessly or via the USB port using the Lightning® cable supplied with your device. Once you have done this, an authorisation prompt will appear on the vehicle Infotainment screen which you will need to read and accept in order to continue.
Q. Does my iPhone® support CarPlay®?
A. For availability of CarPlay by country, please visit www.apple.com/ios/feature-availability/#apple-carplay.
Q. Which iPhones are compatible?
A. Only iPhone® 5 onwards and iOS 7.1 or higher are compatible with this technology.
Q. Do I need to install any software on my iPhone®?
A. No, just connect wirelessly or connect your iPhone via the USB port in the vehicle.
Q. Does my iPhone® screen have to remain permanently 'on'?
A. No. When using CarPlay®, the apps continue to run on the iPhone and are only displayed on the touchscreen of your vehicle. After a short while, your phone will switch into standby mode (for energy saving reasons) but the apps will still remain operational via the vehicle touchscreen.
Q. Can I use the virtual assistant, Siri®, with CarPlay®?
A. Yes, as long as the app you are using supports the voice-command operation. Siri can be activated by a long press on the voice command button on your steering wheel.
Q. Will all of my apps be mirrored on the vehicle infotainment touchscreen?
A. For safety reasons, only certified apps are available and operable while driving. The decision to release apps for CarPlay® is controlled by Apple® and the developers according to legal requirements.
Q. Is it possible to link smartphones other than Apple® with this technology?
A. No, only Apple devices are supported by CarPlay®.
Q. How much does CarPlay® cost?
A. CarPlay is included with the My Bentley service offering at no additional cost.
Q. What is Satellite maps?
A. Satellite maps uses satellite imagery to enhance the appearance of the navigation map. Depending on the model and country of purchase the map provider may vary.
Q. Can I retrieve uploaded satellite images without an active data connection?
A. Yes, once they have been downloaded, satellite images are stored temporarily in a buffer and can also be used offline. The buffer is designed to provide service when connection is lost, and is not long term data storage.
Q. Can I use Satellite maps while driving?
A. Yes, you can use the navigation system with satellite imagery while driving.
Q. What if Satellite maps isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Online search?
A. Online search lets you look up a specific location using the My Bentley app or from within the vehicle and set it as a destination in the Navigation system. It works in the same way as an internet search, with the ability to find unusual destinations using the free text field.
Q. Where does the search data come from?
A. This service is powered by an external provider, AutoNavi.
Q. What type of information is available?
A. Online search provides up-to-date information including name; address; telephone number; opening times; website; customer reviews; images; star rating and distance to destination.
Note: Availability of information depends on the level of data held by AutoNavi.
Q. Can I import a custom destination?
A. No, this is not possible. However, you can search and save destinations using the My Bentley app; when searching for a point of interest in the app, use the Add to "App destinations" icon to add it your list of saved locations; all destinations saved in the app will become available in your vehicle whilst the My Bentley app is connected.
Q. What if Online search isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Real-time traffic information?
A. Real-time traffic information gathers the most up-to-date information on traffic flow and integrates it into the Navigation system.
Q. Where does the traffic data come from?
A. The traffic information is supplied by an external service provider. The data is compiled using anonymous movement profiles of mobile phones, smartphones with online navigation apps and online navigation systems. A certain number of mobile phones and navigation devices must transmit data in order for the traffic situation to be analysed. Only then can a meaningful picture of the traffic situation be obtained. Information from road sensors, traffic control centres and accident reports is also used.
Q. How up-to-date is the information? Will the dispersion of traffic jams also be displayed?
A. Traffic data in this system is updated at least every five minutes. Dispersing congestion is also taken into account and the flow information adjusted accordingly so the driver is always kept up-to-date.
Q. What do the various road colours on the map mean?
A. When Real-time traffic information is active, the roads on your route will be overlayed in red, amber or green according to the level of congestion:
Red - Heavy traffic
Amber - Moderate traffic
Green - Normal traffic
Q. What if Real-time traffic information isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is News?
A. News gives you access to various news feeds through the Infotainment touchscreen. During a drive, the news can be read to you using the read-out function.
Q. Where does the data come from?
A. This service is powered by external providers. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.
Q. What if News isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Weather?
A. Weather provides forecasts for your current location including temperature, rain probability and cloud coverage. If route guidance is active, it will also provide forecasts for your destinations and any additional stopovers.
Q. Where does the data come from?
A. This service is powered by an external provider, Xinhua (China). Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.
Q. What if Weather isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Map update?
A. Map update will notify you when an updated road map is available for your region. Alternatively, you can manually request an update for a country or region that you are travelling to.
You can continue using the Navigation system while the new map downloads in the background. You will receive a notification once the map is fully downloaded and ready to use.
Q. Can I update maps for a different country?
A. Yes, if you are travelling to a different country or region you can check to see if an updated road map is available.
You can continue using the Navigation system while the new map downloads in the background. You will receive a notification once the download is complete.
Q. What if my map download has stopped?
A. If your map download has paused, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Note: Once the download is finished, you will need to park up for a short while and perform an ignition cycle to allow the installation to complete.
Q. What is Personal navigation assistant?
A. Personal navigation assistant lets you find destinations on-the-go by contacting a dedicated Bentley concierge service.
Q. Where does the data come from?
A. This service is powered by external provider, Yesway. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.
Q. What if Personal navigation assistant isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Online radio?
Online radio lets you to stream audio content via the internet, meaning you are unrestricted by geographical area or language. You can select from a range of options including favourites, countries, genres, languages and podcasts.
Q. Where does the data come from?
A. This service is provided by external providers. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.
Q. What if Online radio isn't working?
A. If this service is not working, please check the following:
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
Q. What is Song recognition?
A. Song recognition provides album art graphics and metadata for most albums and tracks.
Q. Where does the data come from?
A. This service is provided by an external supplier. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.
Q. What if Song recognition isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Natural speech recognition?
Natural speech recognition allows you use a built-in internet search engine to find any point of interest required.
Q. Where does the data come from?
A. This service is provided by external suppliers. Bentley Motors Ltd. is not responsible for disruptions in service due to temporary unavailability of supplier data.
Q. What if Natural speech recognition isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q. What is Privacy mode?
A. Privacy mode is a facility which allows you to restrict the transmission of data from your vehicle except for use of the emergency telephony services: Private eCall, Roadside assistance call and Stolen vehicle finder.
Q: How to activate/deactivate Privacy mode?
A. You can activate/deactivate Privacy mode through the Infotainment touchscreen homepage:
From the Infotainment system homepage: Settings > Privacy > Tick to Activate privacy mode/Untick to deactivate privacy mode.
Alternatively, you can also customise how the data is restricted by ticking/unticking the following categories: Use personal data, Use vehicle position, Share vehicle position.
Q: What is Find my car?
A: Find my car saves the last parked location of your vehicle and assists you in navigating back to it.
Q: What information is saved?
A: The My Bentley app details the last parked location of the vehicle and the length of time it has been parked for.
Q: Do I need to be nearby my vehicle to use this service?
A: No, you can use this service from anywhere in the world.
Q: Can I use Find my car while the vehicle is being driven?
A: No, Find my car is not a tracker. It will only show the last parked location of the vehicle once the ignition has been switched off.
Q: What if Find my car isn't working?
A: If this feature is not working, please check the following:
• Smartphone (that you are using the app on) has sufficient network coverage
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q: What is My car status?
A: My car status allows you to remotely access information about the state of your vehicle.
Q: How can I refresh the data?
A: You can refresh the data by dragging the page down (on the screen where you can see the image of the vehicle) and selecting Update vehicle data.
Q: What if My car status isn't working?
A: If this feature is not working, please check the following:
• Smartphone (that you are using the app on) has sufficient network coverage
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Privacy mode is off
Q: What is Lock my car?
A: Lock my car lets you remotely lock or unlock your vehicle.
Q: Do I need to be nearby my vehicle to use this service?
A: No, you can use this service from anywhere in the world.
Q: What if Lock my car isn't working?
A: If this feature is not working, please check the following:
• Smartphone (that you are using the app on) has sufficient network coverage
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Vehicle parked and ignition off
• Doors closed
• Privacy mode is off
Q: What is Activate lights and horn?
A: Activate lights and horn lets you remotely remotely operate your vehicle’s lights and horn.
Q: What if Activate lights and horn isn't working?
A: If this feature is not working, please check the following:
• Smartphone (that you are using the app on) has sufficient network coverage
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Vehicle parked and ignition off
• Doors closed
• Privacy mode is off
Q. What is Private eCall?
A. Private eCall connects you to a Bentley Emergency Call Centre whose staff are trained to assist you in a crisis. The call is activated automatically, for example, if your airbags are triggered or manually by pressing the SOS button in the roof console.
Your location and vehicle information will be transferred to the call centre, helping them to organise the required emergency support.
Q. When should I use the SOS button?
A. You should press the SOS button if you are involved in an accident where Private eCall has not been activated automatically. It can also be used in situations where you require emergency assistance, for example, if you witness a road traffic accident or a passenger in your vehicle is critically ill.
Q. Do I need my mobile phone in the vehicle to use Private eCall?
A. Private eCall works off an embedded SIM card installed within the vehicle. This means that the service will work regardless of whether you have your smartphone with you.
Q. What is Roadside assistance call?
A. Roadside assistance call connects you to your local Bentley Roadside Assistance provider. The call is activated manually by pressing the roadside assistance button in the roof console.
Q. When should I use Roadside assistance button?
A. You should press the roadside assistance button if your vehicle breaks down or if a warning light appears on the dashboard and you are unsure of the cause.
Q. Do I need my mobile phone in the vehicle to use Roadside assistance call?
A. Roadside assistance call works off an embedded SIM card installed within the vehicle. This means that the service will work regardless of whether you have your smartphone with you.
Q. What is Stolen vehicle finder?
A. Stolen vehicle finder puts you in touch with a Bentley dedicated Stolen Vehicle Tracking Call Centre who will attempt to locate and recover your vehicle as quickly as possible using the latest tracking technology.
Q. What do I do if my vehicle has been stolen?
A. If your vehicle has been stolen you will need to call the police to obtain a crime reference number. You can then contact the Stolen Vehicle Tracking Call Centre on the following telephone number:
China: 400 0176 819
The call centre will ask you to confirm your details in order to verify your identity; you will also need to provide a valid crime reference number and your Vehicle Identification Number (VIN). If authentication is successful the call centre will begin tracking your vehicle and will liaise directly with local police to try and recover it.
Q. What if I do not know my Vehicle Identification Number (VIN)?
A. If you do not know your VIN you can request this from the police (by providing your vehicle registration number) once they have confirmed your identity.
Q. Will Stolen vehicle finder reduce my insurance premium?
A. No, Stolen vehicle finder is is not recognised as a certified tracking system for insurance purposes.
Q. What type of data plan do I need?
A. Click here to register for an account and purchase a data plan through our mobile network partner website.
Q. How do I know that the data connection is active?
A. Once an active data connection is established, the connectivity symbol is displayed on the Infotainment touchscreen. If there is no active data connection then the symbol will have a line through it.
Q. What if I am unable to establish a data connection?
A. If you are unable to establish a data connection, please check the following:
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• Sufficient data allowance available (where applicable)
Q. How many devices can I connect?
A. You can connect up to eight devices at one time.
Q. How much do the My Bentley services cost?
A. The primary service licences supplied with your vehicle are inclusive for three years at no additional cost, except for Private eCall which is provided for ten years. If new services become available these may be offered and may be chargeable.
Q. What happens to the My Bentley services after three years?
A. You will be notified beforehand that your service licences are due to expire. You will need to contact your local Retailer to find out the available renewal options.
Q. How do I check the expiry date of my service licences?
A:You can check the licence expiry dates through the vehicle Infotainment system.
From the Infotainment system homepage select Settings > General > Licence periods.
Q. Can I get the My Bentley services on all Bentley vehicles?
A. No, the My Bentley services are only available on selected models. Please click here for more information.
Q. What if I only want to use some of the My Bentley services?
A. You have the option to deactivate individual services (remote services only). You can do this from within the My Bentley app:
On the app Dashboard, select the Info icon > Service Management.
Q. What is Privacy mode?
A. Privacy mode is a facility which allows you to restrict the transmission of data from your vehicle except for use of the emergency telephony services: Private eCall, Roadside assistance call and Stolen vehicle finder.
Q: How to activate/deactivate Privacy mode?
A. You can activate/deactivate Privacy mode through the Infotainment touchscreen homepage:
From the Infotainment system homepage: Settings > Privacy > Tick to Activate privacy mode/Untick to deactivate privacy mode.
Alternatively, you can also customise how the data is restricted by ticking/unticking the following categories: Use personal data, Use vehicle position, Share vehicle position.
Q. What if I only want to use some of the My Bentley services?
A. You have the option to deactivate individual services (remote services only). You can do this from within the My Bentley app:
On the app Dashboard, select the Details submenu (located below the vehicle name) > Service Management.
Q. What happens to my data if I sell my vehicle?
A. If you sell your vehicle you should delete it from your My Bentley account and ensure that you reset the vehicle Infotainment system to clear all personal data e.g. contacts, destinations, etc.