Mulsanne FAQs
On this page you will find our Mulsanne FAQs. We will update this list in response to your feedback and common queries. For information on availability by country, please see Service Availability.
If you are unable to find the answer you are looking for, click here to see how you can contact us for further support.
Q. What is Wi-Fi hotspot?
A. Wi-Fi hotspot lets you connect your laptop, tablet and other devices to an in-car internet hotspot provided by an external SIM card.
Q. What type of SIM card/data plan do I need?
A: You will need to purchase a Mini SIM card (2FF, 25 x 15mm) with a suitable data plan; we recommend using a SIM card with a flat rate data connection. For the fastest internet speed, use a 4G/LTE SIM card if available.
Note: If the SIM card supports phone calls as well as data, you can choose to use it for both functions.
Q. Where do I insert the SIM card?
A. You will need to insert the SIM card into the SIM card slot which is located in the Media Drive.
Q. How do I insert the SIM card?
A. When inserting the SIM card make sure that the missing corner is front left and the chip is facing downwards.
Q. How do I know that the data connection is active?
A. Once an active data connection is established, the connectivity symbol is displayed on the Infotainment touchscreen. If there is no active data connection then the symbol will have a line through it.
Q. What if I am unable to establish a data connection?
A. If you are unable to establish a data connection, please check the following:
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card has sufficient data allowance available (where applicable)
• SIM card's access point settings are configured correctly (e.g. correct network provider selected)
Q. How many devices can I connect?
A. You can connect up to eight devices at one time.
Q. What is Apple CarPlay®?
A. CarPlay® is a technology for the display and handling of certified Apple® iOS smartphone apps through the vehicle's Infotainment touchscreen. For more information on supported apps, please visit www.apple.com/ios/carplay.
Q. How do I use CarPlay®?
A. Simply connect your iPhone® to the car using the Lightning® cable supplied with your device. Once you have done this, an authorisation prompt will appear on the vehicle's Infotainment screen which you will need to read and accept in order to continue.
Q. Does my iPhone® support CarPlay®?
A. For availability of CarPlay by country, please visit www.apple.com/ios/feature-availability/#apple-carplay.
Q. Which iPhones are compatible?
A. Only iPhone® 5 onwards and iOS 7.1 or higher are compatible with this technology.
Q. Do I need to install any software on my iPhone®?
A. No, just connect wirelessly or connect your iPhone via the USB port in the vehicle.
Q. Does my iPhone® screen have to remain permanently 'on'?
A. No. When using CarPlay®, the apps continue to run on the iPhone and are only displayed on the touchscreen of your vehicle. After a short while, your phone will switch into standby mode (for energy saving reasons) but the apps will still remain operational via the vehicle touchscreen.
Q. Can I use the virtual assistant, Siri®, with CarPlay®?
A. Yes, as long as the app you are using supports the voice-command operation. Siri can be activated by a long press on the voice command button on your steering wheel.
Q. Will all of my apps be mirrored on the vehicle infotainment touchscreen?
A. For safety reasons, only certified apps are available and operable while driving. The decision to release apps for CarPlay® is controlled by Apple® and the developers according to legal requirements.
Q. Is it possible to link smartphones other than Apple® with this technology?
A. No, only Apple devices are supported by CarPlay®.
Q. How much does CarPlay® cost?
A. CarPlay is included with the My Bentley service offering at no additional cost.
Q. What is Satellite maps?
A. Satellite maps uses satellite imagery to enhance the appearance of the navigation map. Depending on the model and country of purchase the map provider may vary.
Note: Google Earth™ will no longer be offered on any new vehicles from May 2018. However, it will continue to be available on existing vehicles until the end of 2020.
Q. Can I retrieve uploaded satellite images without an active data connection?
A. Yes, once they have been downloaded, satellite images are stored temporarily in a buffer and can also be used offline. The buffer is designed to provide service when connection is lost, and is not long term data storage.
Q. Can I use Satellite maps while driving?
A. Yes, you can use the navigation system with satellite imagery while driving.
Q. What if Satellite maps isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card/tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)
Q. What is Online search?
A. Online search lets you look up a specific location using the My Bentley app or from within the vehicle and set it as a destination in the Navigation system. It works in the same way as a Google™ internet search, with the ability to find unusual destinations using the free text field.
Q. Where does the search data come from?
A. This service is powered by an external provider, Google™.
Q. What type of information is available?
A. Online search provides up-to-date information including name; address; telephone number; opening times; website; customer reviews; images; star rating and distance to destination.
Note: Availability of information depends on the level of data held by Google™.
Q. Can I import a custom destination?
A. No, this is not possible. However, you can search and save destinations using the My Bentley app; when searching for a point of interest in the app, use the Add to "App destinations" icon to add it your list of saved locations; all destinations saved in the app will become available in your vehicle whilst the My Bentley app is connected.
Q. What if Online search isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card/tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)
Q. What is Real-time traffic information?
A. Real-time traffic information gathers the most up-to-date information on traffic flow and integrates it into the Navigation system.
Q. Where does the traffic data come from?
A. The traffic information is supplied by an external service provider. The data is compiled using anonymous movement profiles of mobile phones, smartphones with online navigation apps and online navigation systems. A certain number of mobile phones and navigation devices must transmit data in order for the traffic situation to be analysed. Only then can a meaningful picture of the traffic situation be obtained. Information from road sensors, traffic control centres and accident reports is also used.
Q. How up-to-date is the information? Will the dispersion of traffic jams also be displayed?
A. Traffic data in this system is updated at least every five minutes. Dispersing congestion is also taken into account and the flow information adjusted accordingly so the driver is always kept up-to-date.
Q. How does it differ from conventional TMC data?
A. RDS -TMC data (Radio Data System - Traffic Message Channel) is received over FM broadcast and is based on traffic reports from automobile clubs, traffic control centres and the police.
TMCpro (Germany) and other FM broadcast paid TMC providers e.g. InfoBlu (Italy) also use additional information such as data from inductive loops in the tarmac, sensors attached to bridges and fleet vehicles.
Compared to Real-time traffic information, both systems experience considerable delays and are only updated every 30 minutes. Additionally, they do not report dispersion of congestion, this just disappears after a certain amount of time.
Q. What do the various road colours on the map mean?
A. When Real-time traffic information is active, the roads on your route will be overlayed in red, amber or green according to the level of congestion:
Red - Heavy traffic
Amber - Moderate traffic
Green - Normal traffic
Q. What if Real-time traffic information isn't working?
A. If this service is not working, please check the following:
• Data connection is established
• Vehicle is in an area with sufficient network reception (not a coverage black spot e.g. underground car park)
• SIM card/tethered smartphone has sufficient data allowance available (where applicable)
• SIM card access point settings are configured correctly (e.g. correct network provider selected)
Q. How do I set up a data connection for use of In-car services?
A. You can set-up a data connection by inserting a SIM card into the SIM card slot which is located in the Media Drive in the glovebox or by tethering data from your smartphone.
You will need to configure the data connection to allow the In-car services to access the internet.
Q. What type of SIM card/data plan do I need?
You will need to purchase a Mini SIM card (2FF, 25 x 15mm) with a suitable data plan; we recommend using a SIM card with a flat rate data connection. For the fastest internet speed, use a 4G/LTE SIM card if available.
Note: If the SIM card supports phone calls as well as data, you can choose to use it for both functions.
Q: How do I tether my smartphone?
A. From the Infotainment home page select Phone > Options > Phone settings > Wi-Fi settings > Enable tethering > Tethering.
A list will appear which displays the visible Wi-Fi networks. Select your smartphone's network name and enter the password (the password is set by the smartphone that is providing the tethered connection).
Q. How do I configure the data connection?
A. From the Infotainment home page select Phone > Options > Data connection settings. Ensure the data connection is On and select Online services to allow the In-car services to access the internet.
Q. How much do the My Bentley services cost?
A. The primary service licences supplied with your vehicle are inclusive for three years at no additional cost. If new services become available these may be offered and may be chargeable.
Q. What happens to the My Bentley services after three years?
A. You will be notified beforehand that your service licences are due to expire. You will need to contact your local Retailer to find out the available renewal options.
Q. How do I check the expiry date of my service licences?
A. You can check the licence expiry dates through the Infotainment touchscreen under the My Bentley menu. From the My Bentley homepage select the Options icon > Licence information.
Q. Can I get the My Bentley services on all Bentley vehicles?
A. No, the My Bentley services are only available on selected models. Please click here for more information.
Q. What happens to my data if I sell my vehicle?
A. If you sell your vehicle you should delete it from your My Bentley account and ensure that you reset the vehicle Infotainment system to clear all personal data e.g. contacts, destinations, etc.